Our team places tremendous emphasis on receiving ongoing training and certification with our partners so that we always have the resources to answer your questions and provide the best solution for your business needs.
At DTP, we offer access to our advanced certified support center that can assist your workflow with digital dictation, transcription, & speech recognition solutions.
Our multi-layered support systems cover all support and service needs from installation support, training, configuration, to customization. Our programs are designed to assist our customers on every level.
DTP offers three types of support agreements, and with great attention to customer satisfaction, we know we have a package for you.
Level One This package is designed towards installation and product support.
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Access to our live online website where customers can chat with our technical managers, create a service ticket, send emails, and utilize live chat or request a call back.
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Clients receive a secure login to our knowledge base center where hundreds of helpful walkthrough guides and "How To" guides are available.
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The support site certifiedEsupport.com has an overall collection of Product PDF's, Data Sheets, Instructional Guideline, Product Evaluations, Image Gallery, Comparison matrices, White Papers, Demonstration Material, FAQ's, as well as software and firmware updates.
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Service request are easily created within our ticket system, which provides a simple solution to easily manage, organize, and archive all support requests and responses in one place providing the accountability and responsiveness that customers deserve.
All Support and Maintenance Agreements are valid from one year from the date of purchase. If you purchase a Maintenance Agreement and would like to upgrade to a higher level, you will be credited for your original purchase.
To learn more about how to access the benefits of our superior certified support center that can help you improve your organizations workflow and positively impact your bottom line, please contact us today at 877-387-2838.
